WEBSITE, SHOP & WEBSITE LICENSING

Website privacy & cookies

How we use information when you visit jukestage.co.uk, buy a website licence or contact us.

Who is responsible?

Centre One Software Ltd is the controller of the personal information described here. We are registered in England and Wales, company number 17441904, at 2 Belford Street, Horden, Peterlee, County Durham, SR8 4BD, United Kingdom. Contact support@jukestage.co.uk about privacy or write to that address.

This notice covers our website, shop, support and the licensing service for Windows and the website Android APK. The Google Play Android privacy policy and Vega privacy policy explain those separate app editions. The shop’s purchase terms are a separate document.

What we use, and why

• Website requests: our hosting service processes your IP address, browser/request information, requested address and time to deliver pages and downloads, maintain security and investigate faults. Our basis is our legitimate interest in running a reliable, secure website.
• Accounts and purchases: your name, email, login details, billing details you provide, order items, prices, payment references/status and correspondence let us process your order, deliver your licence and manage your account. This is necessary to enter into and perform our contract. We also keep records required by accounting and tax law.
• Website trials and activation: we process a device-derived identifier, trial dates, licence/account and order references, activation status and transfer history to issue access, enforce the trial and manage the purchased device allowance. Contract performance covers providing access; preventing repeated trials, fraud and misuse is our legitimate interest. These licensing checks do not require your media library or provider passwords.
• Support: we receive your email address, message and anything you choose to attach. We use this to answer enquiries, fulfil support obligations and resolve complaints. The basis is contract performance where applicable, or our legitimate interest in responding to enquiries and resolving problems. Please do not send card details, passwords, full licence codes or private provider URLs.
• Download totals: our download counter stores aggregate request counts by day and version, not individual visitor profiles. Browser/request information is examined to exclude recognised automated requests. Separate hosting logs may still contain request details.

Information needed for payment, account management or activation is required to provide those services. You can browse the public site without buying, but we may be unable to fulfil an order or verify a licence without the necessary details.

Payments and other recipients

Our hosting and email provider processes website data, databases, backups and support messages for us. Our website runs on WordPress and WooCommerce. These software names do not mean that every order is sent to their developers.

Website card payments are handled by SumUp. We receive the transaction references and status needed to verify payment and fulfil your order; our licensing service does not collect your card number or security code. SumUp also processes payment information for its own payment, security and legal responsibilities. See SumUp’s privacy information.

We may disclose relevant records to professional advisers, payment providers or public authorities where necessary for accounts, fraud prevention, disputes or legal obligations. Access is limited to what is needed for the task.

Our hosting provider’s published processing agreement provides for processing mainly in the UK or Europe, with transfers elsewhere where needed to provide its services and subject to UK GDPR international-transfer requirements. SumUp states that its European business stores personal data in the European Economic Area and may transfer it outside the UK or EEA for payment processing, using the protections described in its privacy notice. We do not claim that all processing remains in the UK. Contact us to request details or a copy of the safeguards applicable to a transfer of your information.

Cookies and browser storage

The website uses cookies and similar storage for functions such as signing in, keeping your basket and maintaining a checkout session. Blocking those necessary functions in your browser can prevent accounts or checkout from working. Session storage lasts for the browsing session; persistent login or basket storage lasts until its expiry, sign-out, clearance or replacement.

Optional WooCommerce order-attribution tracking is switched off. We do not use that feature to follow your referring sites or campaigns and attach them to new orders. Our aggregate download counter remains separate. Switching tracking off does not automatically erase historical information already attached to earlier orders.

You can inspect, block or clear cookies using your browser settings. Clearing cookies does not by itself erase an order, account or licence record. Following a Google Play, Amazon or other external link takes you to a service with its own privacy and cookie arrangements.

How long we keep information

Retention depends on the record’s purpose, rather than one deletion date for everything:

• Account and licence records are kept while needed to administer your account, continuing entitlement, recovery and transfers. Relevant records may remain after account closure to honour licences, prevent misuse or meet legal obligations.
• Order, payment and refund records are retained for applicable accounting and tax requirements and for resolving claims. A deletion request does not require us to remove records we must legally keep.
• Support correspondence is retained while needed to resolve the enquiry and any related complaint, licence issue or claim. Unrelated attachments should not be retained merely because an order record is still needed.
• Technical logs are retained according to operational security and fault-investigation needs and the hosting service’s log settings. Relevant evidence may be retained longer for an incident or dispute.
• Our routine website backups are taken daily and retained for 14 days. This is a backup rotation period, not the retention period for live orders, licensing records or support email. Copies awaiting backup expiry are not the normal source used to answer support enquiries.

Your choices and rights

You can ask for access to your personal information, correction, erasure, restriction or portability where the relevant right applies. Some records must remain for legal obligations or ongoing entitlements. We may need enough information to verify your identity before acting.

You have the right to object to processing based on our legitimate interests. Tell us your circumstances and we will assess the request. Where we rely on consent, you can withdraw it without affecting processing that was lawful before withdrawal.

Licence and payment checks use automated rules to compare payment status, trial dates, device and entitlement records. If a check refuses access, contact support for investigation rather than making another purchase. We do not use this process to assess creditworthiness.

Contact support@jukestage.co.uk to exercise your rights or raise a concern. You can also complain to the Information Commissioner’s Office, the UK data protection regulator, without first complaining to us.

Changes

We will update this notice when our processing changes. Material changes will be brought to your attention where required. Changes to a notice do not remove rights you already have.